DESIGN OF CUSTOMER EXPERIENCE FOR FAMILIES TRAVELING THROUGH BIRMINGHAM AIRPORT

Following our success at Gatwick, Manchester & Glasgow Airports, Birmingham Airport were keen to use our expertise to ensure that families using the airport could start to embrace that ‘on vacation’ feeling before they’d even boarded the plane! We have introduced ‘Sky Side’, our exclusive and free interactive play experience for the whole family. It blends the aspects of breakthrough technology with storyline and character development to ensure that the customer’s airport experience is unique, positive and stress-free.

“The Sky Side project is phenomenal; one of the best initiatives I’ve ever seen.”Birmingham Airport"  

Jo Lloyd, Marketing Director